快速協助
確認 Email 與密碼正確、網路連線正常；使用 Apple 登入時，請選擇原先建立帳號的 Apple 帳號。
到 iPhone「設定」中確認 GoTogether 已取得相簿或相機權限，並檢查網路連線。
確認登入的是原先加入旅程的帳號，並請旅程建立者重新確認邀請碼或成員資格。
保持網路連線，重新開啟 App。若仍未同步，請勿重複刪除資料，直接聯絡客服。
常見問題
如何建立或加入旅程？
登入後建立新旅程，或使用旅伴提供的邀請碼加入既有旅程。請避免公開分享仍有效的私人邀請碼。
如何共同推薦景點及投票？
進入旅程的地點頁，新增景點或查看推薦項目；旅程成員可依 App 內提供的投票、留言功能共同決定安排。
照片會儲存在哪裡？
使用者主動上傳的旅程封面、景點照片及聊天圖片會儲存在 Firebase Storage，並可能向有權存取相關旅程的成員顯示。
如何分享或匯出行程？
在每日行程的分享／匯出功能中，可依 App 當前提供的選項複製文字、產生分享內容或匯出行程。
如何刪除帳號與資料？
請登入 GoTogether，前往 App 的帳號或設定區，選擇刪除帳號並依畫面確認。刪除後，與帳號相關且無須依法保留的資料將被刪除或去識別化。共同旅程中由其他成員保留或共同建立的內容，可能在必要範圍內繼續存在。
若無法登入或無法使用 App 內刪除功能，請寄信至 gotogetherapp.support@gmail.com。
如何回報不當內容或安全問題？
請寄送相關旅程、內容描述及必要畫面至客服信箱。請勿寄送密碼、完整身分證件或不必要的敏感資料。
服務資訊
營運者：Daniel Huang（個人開發者）
客服 Email：gotogetherapp.support@gmail.com
支援語言：繁體中文、英文
Support Center
Need help?
If the information below does not resolve your issue, email us with your device model, iOS version, GoTogether version, and a screenshot where appropriate. Never send your password.
Contact SupportQuick Help
Check your email, password, and network connection. For Sign in with Apple, use the Apple Account originally used to create the account.
In iPhone Settings, make sure GoTogether has the necessary Photos or Camera permission, then check your connection.
Confirm that you signed in with the account that joined the trip. Ask the organizer to verify your membership or invitation code.
Stay connected and reopen the app. If the issue continues, avoid repeatedly deleting data and contact support.
Frequently Asked Questions
How do I create or join a trip?
After signing in, create a new trip or enter an invitation code provided by a trip member. Avoid posting active private invitation codes publicly.
Where are uploaded photos stored?
Trip covers, place photos, and chat images you choose to upload are stored in Firebase Storage and may be visible to authorized members of the relevant trip.
How do I delete my account and data?
Sign in to GoTogether, open the account or settings area, select account deletion, and follow the confirmation steps. Account-related data that is not legally required will be deleted or de-identified. Content jointly created or retained by other trip members may remain where necessary.
If you cannot sign in or use the in-app deletion feature, email gotogetherapp.support@gmail.com.
How do I report inappropriate content or a security issue?
Email the relevant trip or content details and screenshots where needed. Do not send passwords, complete identity documents, or unnecessary sensitive data.
Service Information
Operator: Daniel Huang (individual developer)
Support: gotogetherapp.support@gmail.com
Languages: Traditional Chinese and English